We accept no responsibility for use of this code. It is undocumented, not supported by Nokia and should be used at your own risk. The soft-format code for Series 60 phones is *#7370#. You enter this code as you would enter a phone number in the Phone application. It performs a format of the Internal drive – All data will be lost if you use this feature. *
The method of performing a hard-format, i.e resetting it completely to factory defaults and removing all data, is as follows: Switch off the phone. Press phone on again. Now hold down the following three buttons: Green (call answer) button, * button, and ‘3’ button. Format is complete when you see ‘Choose Country’ option.
Note that you shouldn’t switch the phone off or remove the battery when performing either of these operations, and it’s advised that the handset has a reasonable amount of battery charge before performing a format/reset. *
We sometimes hear from users of Series 60 handset users stating that they’ve filled up their memory, and the memory is so full that they can’t get in to delete any files – then the phone is switched on, all they see is a blank screen. The best thing to try is to restart the phone (by taking the battery out), and then start the phone in safe mode.
To do this, hold down the ABC key, and while holding it down, start up the phone. This might let you get into the system. If you’re able to get to the operating system, you should be able to format the phone and start again. See above for the procedure – This will remove all data, and you’ll have to restore your phone’s information from a backup.
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